Orders
How do I know if my order was placed successfully?
Once your order is confirmed, you’ll receive an order confirmation email at the address used during checkout. If you don’t see it, please check your spam or junk folder.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible at service@thegrumpyoldman.com. We’ll do our best to help, but once an order has been processed or shipped, changes may no longer be possible.
I entered the wrong shipping address. What should I do?
Email us immediately at service@thegrumpyoldman.com with your order number and the correct address. We cannot guarantee changes after the order has entered processing.
Shipping
How long does it take to process my order?
Most orders are processed within 1–3 business days after payment is confirmed.
How long does shipping take?
Delivery time depends on your location and the shipping method available at checkout. Once your order ships, you’ll receive tracking information by email.
Do you offer free shipping?
Yes. We offer FREE SHIPPING on orders over $49.
How can I track my order?
Once your order has shipped, we’ll send you a shipping confirmation email with tracking details.
What if my package says delivered but I can’t find it?
Please check around your property, mailbox, household members, neighbors, and with your local carrier first. If you still can’t locate the package, contact us at service@thegrumpyoldman.com.
Returns & Exchanges
What is your return policy?
You may request a return or exchange within 30 days of delivery.
What condition does an item need to be in for a return?
Items must be unworn, unwashed, undamaged, and returned in their original condition with tags or original packaging where applicable.
How do I start a return or exchange?
Email service@thegrumpyoldman.com with your order number and the reason for your request. Our team will send you the return instructions.
Do I have to pay for return shipping?
For standard returns, return shipping costs are the customer’s responsibility. If you received a damaged, defective, or incorrect item, please contact us and we’ll help resolve the issue.
Can I exchange an item for another size?
Yes, subject to availability. If your requested size or item is unavailable, we may offer a refund or another suitable option.
When will I receive my refund?
Once your return is received and approved, the refund will be issued to your original payment method. Your bank or payment provider may require additional processing time.
Can final sale items be returned?
Items marked Final Sale are not eligible for return or exchange.
Discounts & Promotions
Do you offer a discount for new customers?
Yes. New customers can receive 10% off by signing up for our email list, subject to the terms of the current promotion.
Can I use more than one discount code at a time?
Unless otherwise stated, promotional codes generally cannot be combined with other discounts or offers.
Why isn’t my discount code working?
Check that the code has been entered correctly and that your order meets the offer requirements. If you’re still having trouble, contact us at service@thegrumpyoldman.com.
Contact
How can I contact The Grumpy Old Man?
You can reach our customer service team at:
Please include your order number when contacting us about an existing order.
How quickly will you reply?
We typically respond within 1–2 business days. Response times may be slightly longer during weekends, holidays, or busy promotional periods.
Still got questions?
Send us an email. We’re happy to help.
Stay Grumpy. Stay Legendary.